Effective Date: 29 May 2025
At Gallant Jewelry Creations, we take pride in the quality and craftsmanship of our jewelry. If you’re unsatisfied with your purchase, we’re here to help.
1. Returns
We accept returns under the following conditions:
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Eligibility Period: Items must be returned within 14 days of delivery.
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Condition: Returned items must be in original condition, unworn, unaltered, and in their original packaging.
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Non-Returnable Items: We do not accept returns on:
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Custom or personalized pieces
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Final sale items
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Gift cards
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To initiate a return, please contact us at [contact email] with your order number and reason for return.
2. Refunds
Once we receive and inspect your return:
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You will receive an email notification regarding the approval or rejection of your refund.
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If approved, your refund will be processed to the original method of payment within 5-7 business days.
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Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
3. Exchanges
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We offer exchanges for the same item in a different size or a replacement if the item arrives damaged or defective.
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To request an exchange, please email returns@gallantjewelrycreations.com within 7 days of receiving the item.
4. Damaged or Defective Items
If you receive a damaged or defective item:
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Contact us immediately at support@gallantjewelrycreations.com with your order number and clear photos of the item and packaging.
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We will cover the return shipping and issue a full refund or replacement as appropriate.
5. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
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We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged in return transit.
6. Custom & Personalized Orders
Due to the nature of made-to-order items:
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Custom and personalized jewelry (e.g., engraved pieces, bespoke designs) are non-refundable and non-returnable unless they arrive damaged or defective.
7. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us at:
📧 support@gallantjewelrycreations.com
📞 +91 95821 51970
📍 S-10, Jeevan Vihar, New Colony, M.I. Road, Jaipur – 302001